Policies

→ Selection Matrix

Refund Policy

Situation	Refund?	Action
Wrong plate, before start date	Contact ASFINAG	Correction request
Trip cancelled, before start date	Contact ASFINAG	Case-by-case
Vignette active	No	No refund
Duplicate purchase	Contact ASFINAG	Provide both references
Technical error	Yes (if not activated)	Contact ASFINAG
Vehicle sold	No	Non-transferable

Complaints Process

Collect confirmation and transaction reference.
Submit complaint to ASFINAG within 14 days.
Include: name, address, plate, date/time, reference, description.
ASFINAG response: 10-20 business days.
Escalate to Bundesverwaltungsgericht if needed.
Traffic law specialist for fines over €500.

Legal Obligations

All vehicles up to 3.5t: vignette required on motorways
Trailers: separate vignette
Motorcycles (50cc+): vignette required
Over 3.5t: GO-Box

Exclusions

Section tolls not covered
Not valid outside Austria
Emergency/military: exempt
Cannot be shared or transferred
Unofficial resellers: no validity guarantee
Electric vehicles: same rules
Diplomatic vehicles: verify with embassy
Hybrid vehicles: same rules